Web Design & Marketing Sales & Refund Policy
Web Design & Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) and consulting are made to us in advance in accordance with the contract.
If a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by GlowFrog Hosting, LLC and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
Website Maintenance:
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services.
Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client’s website, thus we do not provide refunds for this service as it is deemed “non-returnable”.
Web Hosting:
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing.
Unless otherwise provided, you agree that until and unless you notify GlowFrog Hosting, LLC of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
SEO & Internet Marketing:
Customer understands, acknowledges, and agrees that GlowFrog Hosting, LLC has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. GlowFrog Hosting, LLC is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site. SEO and marketing professional services require extensive resources, strategy, and consumes our time and incurs internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.
Setup Fees:
Setup fees are applied directly to expenses incurred by GlowFrog Hosting, LLC in the setup phase of any SEO or internet marketing campaigns and are non-refundable.
Domain Names:
All sales of domain names are final once a domain name has been transferred to the client’s account. Domain names sales require a payment in full before transferring the purchased domain name.
Chargebacks:
By providing your credit card and paying your invoice you are giving consent to GlowFrog Hosting, LLC to charge your card for services provided. You will be sent an invoice so that you can settle your invoice from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges in the event you do so in order to initiate a chargeback is illegal and fraudulent.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $99 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues to avoid unnecessary and additional fee’s. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed:
If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.
DISCLAIMER:
Please review our Terms of Service and User Agreements in our Legal Center: https://legal.glowfroghosting.com/
In no event shall GlowFrog Hosting, LLC be liable for any special, consequential, incidental or indirect damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use our Marketing Services, even if GlowFrog Hosting, LLC is aware of the possibility of such damages and known defects. We will do our best to advise you in such events where applicable, but we (GlowFrog Hosting, LLC) and our consulting and/or marketing services are NOT a substitute for any legal advice as we are not a law firm. As a business entity, owner, website owner etc. and/or client contracting services from GlowFrog Hosting, LLC, you are STILL encouraged to consult with a qualified business attorney to ensure you remain compliant as a business and are following best legal practices when contracting services through GlowFrog Hosting, LLC.
By using our services you agree to idemnify and hold harmless GlowFrog hosting, LLC for any and all damages and you acknowledge that you agree to these and all terms expressed and outlined in our legal center which can be found at: https://legal.glowfroghosting.com/
